FAQs

Q. How long does it take to ship my order.
Orders are typically processed within 2-5 days depending on order amount and payment verification.

Q. Can I request and urgent order.
Yes. Please contact us.

Q. Can I request gift packaging and have it posted to them direct.
Yes provide details at checkout with postal address and message to be written on card and we can do the rest.

Q. How long does postage take.
All our postage is sent out via Australia post. Depending on your method of shipping it can vary from 2-8 business days. Although at time it can take longer.

 

Q. How much is shipping cost?

Shipping cost starts from $3.50 and depending on order amount, maximum cost is $10


Q. How can I care for my Jewellery?
Our Jewellery are packed in our personalised satin pouch. After wearing them place them back in the pouch and keep in a cool dry place.

Q. Can I wear my Jewellery in water?
No. I would not recommend wearing them in water.

Q. Can I request a special order.
Yes if have a special request we can custom make to your choice.

Q. Can I request different sizing or length.
Yes you can. Please contact us for special requirements.

Q. Can I refund
Yes we except refund or exchange. All items must be returned in its original condition within 14day of receiving. Prior to returning please contact us for confirmation. All returns need to have tracking.

Q. Do you ship internationally
Yes we ship world wide.

Q. How long does shipping take for international.
10-30 days although most arrive quicker, please allow 35 days before querying your parcel. International buyers please note we do not except refunds.